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Our People
  • Tracey Kwong - Ass. Corporate Comms Manager, Cathay Pacific
  • Tracey Kwong - Ass. Corporate Comms Manager, Cathay Pacific
Tracey Kwong
Assistant Corporate Communication Manager International, Cathay Pacific

“We always try to go beyond the call of duty to help our passengers travel well.”

“I once had an experience on a flight when a stranger offered to hold my baby as she was crying. I didn’t want to disturb the other passengers and I was getting very stressed about it. For any mother it’s a difficult period. And even when I think about it all these years later I get very emotional. To have received such a great gesture of help in a moment of need meant so much to me. That experience inspired me to always go beyond the call of duty to help our passengers travel well. Those of us in the back office may not be on the front line and we don’t put on a uniform but that ethos still rubs off on us and we know exactly what it is. I like helping people and we feel it’s our responsibility. We don’t really think about it, it just comes naturally. We love Cathay and it’s something inbuilt in us. It’s the little things we do. But at the end of the day it’s not the individual they remember, it’s the airline.”



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