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  • Jasmine Chan - Flight Attendant, Cathay Pacific
  • Jasmine Chan - Flight Attendant, Cathay Pacific
  • Jasmine Chan - Flight Attendant, Cathay Pacific
Jasmine Chan
Flight Attendant, Cathay Pacific

“I just want to understand more about our customers. I want to really know about them and improve their experience.”

“I know I can improve, and I want to. At the end of the day listening to our passengers is the most important thing in this respect. They may not be feeling well; they may be frustrated with something on board; or concerned about missing their connecting flight. But whatever it is, I just want to understand them better and how they may be feeling. To improve their experience you have to know them and anticipate how they may be feeling at any given time. Tone of voice and choice of words can affect the situation a lot too, so you have to try and understand what kind of position they’re in. And whenever we’re on the ground and all together as cabin crew after a flight we talk about any the incidents that may have occurred and think about how we would have approached the situation differently if we had another chance.”



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