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Our People
Ivis Lai & Katie Lo
Chief Purser & Senior Purser, Cathay Dragon

“We could all learn a little more humility, work closer together as a team and be happy to take advice. That way we can provide even better in-flight services.”

“Cathay Dragon is like a big happy family. I joined the company over twenty years ago and have worked with many different cabin crew over that time. My colleagues like to call my nickname Kaka, and on the ground or up in the air we’re all good friends. I think that bond between staff is integral to our service. It’s almost as if we’re working in unison. When the cabin crew creates a positive working environment I know the passengers can feel it. The Cathay Dragon service is famous for being warm and consistent, and with so much experience within the company we’re constantly passing on our knowledge to the younger generations. There’s a lot I can learn from them too, so it goes both ways. We could all learn a little more humility, work closer together as a team and be happy to take advice. That way we can provide even better in-flight services.” ─ Ivis Lai

 

“One of the things we pay extra special attention to is making sure our passengers enjoy their return flight home. A perfect ending makes you look forward to the next trip with even greater anticipation.”

“I joined Cathay Dragon fifteen years ago because I knew that being a flight attendant would be an exciting career. Every day I go to work I meet different cabin crew and passengers and am constantly faced with different challenges. After all this time my job still surprises me. Obviously I travel a lot for my work, and for me a life well travelled is about searching for and then capturing those unique elements a particular place has to offer – be that the cherry blossom in spring or local delicacies. Things like that fill me with so much pleasure. Like many people in Hong Kong I’m extremely busy and travelling is a way of letting off steam. Sadly, however, there’s always an end to the holiday and so one of the things we pay extra special attention to is making sure our passengers enjoy their return flight home. A perfect ending makes you look forward to the next trip with even greater anticipation.” ─ Katie Lo



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