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Our People
  • Alex Chan - Manager, Integrated Operations Centre, Cathay Pacific
  • Alex Chan - Manager, Integrated Operations Centre, Cathay Pacific
  • Alex Chan - Manager, Integrated Operations Centre, Cathay Pacific
Alex Chan
Manager Integrated Operations Centre

“The open culture has become second nature at Cathay recently. It’s not about criticism, it’s just about getting better.”

“My job gives me a lot of insight into the customer experience at Cathay, and in particular how disruptions affect passengers. Whenever I travel I put myself in the shoes of the customer and look out for things that may not be working, which I’ll then share with other departments. After 39 years here I’ve made a lot of friends in the company who I can approach. For example, I was recently flew back from China on Cathay Dragon and when I was on the bus back to the terminal I noticed a mountain of unused baby strollers but lots of mothers and grandmothers carrying small children and babies. So I called a few friends at the airport and told them what I thought about the situation. This sort of open culture has become second nature at Cathay recently. It’s not about criticism, it’s just about getting better. Travelling well is really all down to your attitude. I work hard and play hard, and going abroad is a huge part of my life – whether for business, leisure, or family. To be honest it really only applies to leisure travel. It’s not about getting a job done, but enjoying life.”



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